Shipping and Delivery Policy

At IVANI, we aim to process and deliver your orders as smoothly as possible.

Order Processing

Orders are processed after payment has been confirmed. Processing times may vary depending on order volume, product availability and public holidays.

If an unexpected delay affects your order, we will endeavour to communicate this to you.

Delivery Areas

We deliver within South Africa to serviceable delivery addresses supported by our selected courier partners.

If your area is not covered, please contact us before placing your order.

Delivery Times

Estimated delivery times will be communicated at checkout or through your order confirmation, where available. Delivery times are estimates and may be affected by courier delays, weather, public holidays or circumstances beyond our control.

Delivery Fees

Applicable delivery fees will be displayed at checkout before payment is completed.

Any free-delivery promotions will be subject to their stated terms and conditions.

Tracking Your Order

Where tracking is available, tracking information will be provided once your order has been dispatched.

Please ensure that your delivery details and contact number are correct when placing an order.

Incorrect or Damaged Deliveries

If your order arrives damaged, is incomplete or contains the wrong product, please contact us as soon as possible with your order number and supporting photographs where appropriate.

We will investigate the matter and assist in accordance with our policies and applicable South African law.

Contact Us

For delivery enquiries, email support@ivani.co.za.