Privacy Policy

Privacy Policy

Effective date: 26 October 2026

IVANI respects your privacy and is committed to handling your personal information responsibly in accordance with applicable South African privacy laws, including the Protection of Personal Information Act (POPIA).

Information We Collect

Depending on how you use our website, we may collect:

  • Your name and contact details.

  • Billing and delivery addresses.

  • Order and transaction information.

  • Communications sent to our customer support team.

  • Website usage information, cookies and technical data where applicable.

Payment card details may be processed by third-party payment providers. We do not intend to collect or store full payment card details unnecessarily.

How We Use Your Information

We may use your information to:

  • Process and deliver your orders.

  • Communicate order confirmations and delivery updates.

  • Respond to customer enquiries and complaints.

  • Process eligible refunds and returns.

  • Maintain transaction records and meet legal obligations.

  • Improve website performance and customer experience.

  • Send marketing communications where legally permitted.

Sharing Your Information

We may share relevant information with service providers who help us operate our business, including payment processors, courier companies, website hosting providers and customer support services.

We do not sell your personal information to third parties.

Information may also be disclosed when required or permitted by law.

Cookies and Website Technologies

Our website may use cookies or similar technologies to maintain shopping-cart functionality, understand website usage and improve your browsing experience. You can manage available cookie settings through your browser or our website, where provided.

Protecting Your Information

We take reasonable measures to safeguard personal information against loss, misuse, unauthorised access and disclosure. However, no online system can be guaranteed completely secure.

Your Rights

Subject to applicable law, you may request access to your personal information, ask for corrections, object to certain processing activities or exercise other rights available to you.

You may also raise a complaint with the Information Regulator of South Africa where appropriate.

Third-Party Services

Our website may use third-party payment, delivery, analytics or other services. Those providers may process information under their own privacy policies and applicable legal obligations.

Contact Us

For privacy-related questions or requests, email support@ivani.co.za.

O-ORGANICS will handle privacy enquiries in accordance with applicable legal requirements.