Returns, Refunds and Exchanges Policy

At IVANI, we want you to shop with confidence. Please read this policy before placing an order.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us promptly at support@ivani.co.za.

Include your order number, a description of the issue and photographs where appropriate. We will assess the matter and explain the available resolution.

Where a product qualifies for a remedy under applicable law, we will honor your legal rights.

Change of Mind

Because our products are personal-care items, returns of opened or used products may be restricted for hygiene and safety reasons.

Unopened products returned solely because of a change of mind will be considered in accordance with our stated return arrangements and applicable law. Please contact us before sending a product back.

Nothing in this policy excludes any rights that cannot lawfully be excluded under the South African Consumer Protection Act.

Refunds

Where a refund is approved or legally required, we will communicate the process and expected timeframe. Refunds will generally be made using the original payment method were reasonably possible.

Processing times may depend on the payment provider or financial institution.

Exchanges

Exchanges are subject to product availability and the circumstances of the request. Please contact us before returning any item.

Order Cancellations

If you wish to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has been processed or dispatched. Your statutory rights remain unaffected.

How to Contact Us

Email support@ivani.co.za with your order number and details of your request.

We will work with you to resolve your enquiry fairly and in accordance with applicable law.